Service Desk

{"xsrfToken":"5507270a-d04c-4d97-a66a-2b6d2b5cf376_6432ab1503cadbbdf8a420b3e67c01280ed54c30_lout","branding":{"id":"1","key":"pz","name":"Partridge-Zschau","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#04120a","headerLinkHoverBGColor":"#04120a","headerBadgeColor":"#04120a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8be8d67-4628-4874-904d-17550c7a0773/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTI2YTMyNi0yNGRiLTQxYmYtOGYwOS04YjZhN2NmZDVkZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4YmU4ZDY3LTQ2MjgtNDg3NC05MDRkLTE3NTUwYzdhMDc3MyI6WyJyZWFkIl19LCJleHAiOjE1ODAzMzMwMjUsIm5iZiI6MTU4MDMzMjM2NX0.YqY0n3yFfgTj-5jpoTeRQWn5TKAkMmMnBp-igHOtX-Q&client=ca26a326-24db-41bf-8f09-8b6a7cfd5ded&mode=fit","logoId":"c8be8d67-4628-4874-904d-17550c7a0773","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Partridge-Zschau Customer Portal","sharedPortalName":"Customer Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Partridge-Zschau Customer Portal","sharedPortalName":"Customer Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d331c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"pz","projectId":10000,"serviceDeskId":1,"name":"Partridge-Zschau","description":"Welcome! You can raise a Partridge-Zschau request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"Create a service desk ticket. Our team will review your request and route it to the appropriate team member. You will receive email notifications of any updates or changes to the status of your request. If you need a certificate of insurance, please include the full name and address of the certificate holder in the Detailed Description.","icon":10480,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[5],"key":""},{"id":"11","name":"Commercial Quote Request","descriptionHtml":"","callToAction":"Commercial Quote Request","introHtml":"Insurance for your business. We offer a wide array of specialty insurance products for your business. General Liability, Business Auto, Business Property, Workers' Compensation, and much more.","icon":10481,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[4],"key":""},{"id":"4","name":"Auto Quote Request","descriptionHtml":"","callToAction":"Auto Quote Request","introHtml":"Give us the information we need to search our markets for a competitive auto quote. Once we review your request we will escalate it to our quoting system. 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Such as a copy of your current policy.","descriptionHtml":"Attach any relevant files. Such as a copy of your current policy.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10059","fieldConfigId":"10160","label":"Your Last Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10060","fieldConfigId":"10161","label":"Your First Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10061","fieldConfigId":"10162","label":"Your Address (Line 1)","description":"e.g., your street name and street number.","descriptionHtml":"e.g., your street name and street number.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10062","fieldConfigId":"10163","label":"Your Address (Line 2)","description":"e.g., your apartment, unit, or suite number.","descriptionHtml":"e.g., your apartment, unit, or suite 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you?","required":false,"displayed":true,"values":[{"value":"10045","label":"Email","selected":false,"children":[]},{"value":"10046","label":"Cell Phone","selected":false,"children":[]},{"value":"10047","label":"Home Phone","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10069","fieldConfigId":"10170","label":"First Driver Name","description":"Please enter the full name of the person that will be driving the vehicle.","descriptionHtml":"Please enter the full name of the person that will be driving the vehicle.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10070","fieldConfigId":"10171","label":"First Driver License Number","description":"Please enter the Massachusetts driver's license number of the person that will be driving the vehicle.","descriptionHtml":"Please enter the Massachusetts driver's license number of the person that will be driving the 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in.","required":false,"displayed":true,"values":[{"value":"10108","label":"CT","selected":false,"children":[]},{"value":"10106","label":"ME","selected":false,"children":[]},{"value":"10107","label":"NH","selected":false,"children":[]},{"value":"10111","label":"NJ","selected":false,"children":[]},{"value":"10110","label":"NY","selected":false,"children":[]},{"value":"10109","label":"RI","selected":false,"children":[]},{"value":"10048","label":"VT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10071","fieldConfigId":"10172","label":"Second Driver Name","description":"If another member of your household will be driving, please provide their name. If you have additional drivers to add, please list in the Description section, above.","descriptionHtml":"If another member of your household will be driving, please provide their name. If you have additional drivers to add, please list in the Description section, above.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10072","fieldConfigId":"10173","label":"Second Driver License Number","description":"Please enter the Massachusetts driver's license number of the second person that will be driving the vehicle. If you have additional drivers to add, please list int he Description section, above.","descriptionHtml":"Please enter the Massachusetts driver's license number of the second person that will be driving the vehicle. If you have additional drivers to add, please list int he Description section, above.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10075","fieldConfigId":"10176","label":"Second Driver Social Security Number","description":"If the second driver is not licensed in Massachusetts, please provide their Social Security Number.","descriptionHtml":"If the second driver is not licensed in Massachusetts, please provide their Social Security Number.","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10076","fieldConfigId":"10177","label":"Second Driver Other State License","description":"If the second driver is not licensed in Massachusetts, please provide his/her out of state license number and indicate which state they are licensed in.","descriptionHtml":"If the second driver is not licensed in Massachusetts, please provide his/her out of state license number and indicate which state they are licensed in.","required":false,"displayed":true,"values":[{"value":"10102","label":"CT","selected":false,"children":[]},{"value":"10100","label":"ME","selected":false,"children":[]},{"value":"10101","label":"NH","selected":false,"children":[]},{"value":"10105","label":"NJ","selected":false,"children":[]},{"value":"10104","label":"NY","selected":false,"children":[]},{"value":"10103","label":"RI","selected":false,"children":[]},{"value":"10049","label":"VT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10078","fieldConfigId":"10179","label":"First Auto Make","description":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","descriptionHtml":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10079","fieldConfigId":"10180","label":"First Auto Model","description":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","descriptionHtml":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10077","fieldConfigId":"10178","label":"First Auto Year","description":"(e.g., 2017, 2018, 2019, etc.).","descriptionHtml":"(e.g., 2017, 2018, 2019, etc.).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10080","fieldConfigId":"10181","label":"First Auto VIN#","description":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","descriptionHtml":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10081","fieldConfigId":"10182","label":"First Auto Odometer Reading","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10082","fieldConfigId":"10183","label":"First Auto Original Purchase Price","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"radio","fieldId":"customfield_10083","fieldConfigId":"10184","label":"Is First Auto Financed?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10050","label":"Financed","selected":false,"children":[]},{"value":"10051","label":"Not Financed","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10084","fieldConfigId":"10185","label":"Second Auto Make","description":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","descriptionHtml":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10085","fieldConfigId":"10186","label":"Second Auto Model","description":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","descriptionHtml":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10102","fieldConfigId":"10203","label":"Second Auto Year","description":"(e.g., 2017, 2018, 2019, etc.).","descriptionHtml":"(e.g., 2017, 2018, 2019, etc.).","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10086","fieldConfigId":"10187","label":"Second Auto VIN#","description":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","descriptionHtml":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10087","fieldConfigId":"10188","label":"Second Auto Odometer Reading","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10088","fieldConfigId":"10189","label":"Second Auto Original Purchase Price","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"radio","fieldId":"customfield_10089","fieldConfigId":"10190","label":"Is Second Auto Financed?","description":"","descriptionHtml":"","required":false,"displayed":true,"values":[{"value":"10052","label":"Financed","selected":false,"children":[]},{"value":"10053","label":"Not Financed","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10090","fieldConfigId":"10191","label":"Compulsory Bodily Injury Liability","description":"Bodily Injury to Others pays for damages (e.g., medical expenses, pain and suffering) to anyone injured or killed by your car only in an accident that occurs in Massachusetts, up to basic limit of $20,000 per person and $40,000 per accident. Injuries to the driver or passengers in your car are not covered under this Part; please refer to Person Injury Protection for information about that coverage.","descriptionHtml":"Bodily Injury to Others pays for damages (e.g., medical expenses, pain and suffering) to anyone injured or killed by your car only in an accident that occurs in Massachusetts, up to basic limit of $20,000 per person and $40,000 per accident. Injuries to the driver or passengers in your car are not covered under this Part; please refer to Person Injury Protection for information about that coverage.","required":false,"displayed":true,"values":[{"value":"10054","label":"$20,000/$40,000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10091","fieldConfigId":"10192","label":"Personal Injury Protection","description":"$8,000 is recommended. Personal Injury Protection (PIP) pays up to $8,000 to you or anyone you let drive your car, anyone living in your household, passengers and pedestrians, no matter who causes the accident. Personal Injury Protection pays for medical expenses, replacement services and 75% of any lost wages.","descriptionHtml":"$8,000 is recommended. Personal Injury Protection (PIP) pays up to $8,000 to you or anyone you let drive your car, anyone living in your household, passengers and pedestrians, no matter who causes the accident. Personal Injury Protection pays for medical expenses, replacement services and 75% of any lost wages.","required":false,"displayed":true,"values":[{"value":"10055","label":"$8,000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10092","fieldConfigId":"10193","label":"Uninsured Motorist","description":"Limits of at least $100,000/$300,000 is recommended. Bodily Injury Caused by an Uninsured Auto protects you, anyone you let drive your car, household members and passengers (unless covered by another Massachusetts policy with similar coverage) against losses caused by an uninsured or unidentified (\"hit and run\") driver. A minimum limit of $20,000 per person and $40,000 per accident is required. This coverage does not pay for property damage or damage to your auto.","descriptionHtml":"Limits of at least $100,000/$300,000 is recommended. Bodily Injury Caused by an Uninsured Auto protects you, anyone you let drive your car, household members and passengers (unless covered by another Massachusetts policy with similar coverage) against losses caused by an uninsured or unidentified (\"hit and run\") driver. A minimum limit of $20,000 per person and $40,000 per accident is required. This coverage does not pay for property damage or damage to your auto.","required":false,"displayed":true,"values":[{"value":"10056","label":"$20,000/$40,000","selected":false,"children":[]},{"value":"10089","label":"$25,000/$50,000","selected":false,"children":[]},{"value":"10091","label":"$100,000/$300,000","selected":false,"children":[]},{"value":"10092","label":"$250,000/$500,000","selected":false,"children":[]},{"value":"10140","label":"I am unsure, please advise.","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10093","fieldConfigId":"10194","label":"Damage to Someone Else's Property","description":"A limit of at least $100,000 is recommended. This coverage pays for damage to another person's property and costs associated with the loss of use of that property, when you, a household member or another authorized driver causes an accident. A minimum limit of $5,000 is required.","descriptionHtml":"A limit of at least $100,000 is recommended. This coverage pays for damage to another person's property and costs associated with the loss of use of that property, when you, a household member or another authorized driver causes an accident. A minimum limit of $5,000 is required.","required":false,"displayed":true,"values":[{"value":"10057","label":"$5,000","selected":false,"children":[]},{"value":"10133","label":"$50,000","selected":false,"children":[]},{"value":"10134","label":"$100,000","selected":false,"children":[]},{"value":"10135","label":"$250,000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10094","fieldConfigId":"10195","label":"Optional Bodily Injury to Others","description":"Limits of at least $100,000/$300,000 are recommended. This optional coverage extends your liability protection (the basic $20,000/$40,000 limits under Bodily Injury to Others) up to the amount you purchase under this part. This option provides coverage for accidents beyond Massachusetts to anywhere in the United States, its territories or possessions, or Canada. This coverage also pays for damages suffered by guests in your auto.","descriptionHtml":"Limits of at least $100,000/$300,000 are recommended. This optional coverage extends your liability protection (the basic $20,000/$40,000 limits under Bodily Injury to Others) up to the amount you purchase under this part. This option provides coverage for accidents beyond Massachusetts to anywhere in the United States, its territories or possessions, or Canada. This coverage also pays for damages suffered by guests in your auto.","required":false,"displayed":true,"values":[{"value":"10058","label":"$20,000/$40,000","selected":false,"children":[]},{"value":"10136","label":"$25,000/$50,000","selected":false,"children":[]},{"value":"10137","label":"$100,000/$300,000","selected":false,"children":[]},{"value":"10138","label":"$250,000/$500,000","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10095","fieldConfigId":"10196","label":"Medical Payments","description":"A limit of at least $5,000 is recommended. Optional medical payments coverage covers medical expenses for you, your household members and passengers, over and above amounts covered by Personal Injury Protection (PIP) no matter who caused the accident. The minimum amount you can buy is $5,000 if insuring an automobile and $500 if insuring a motorcycle.","descriptionHtml":"A limit of at least $5,000 is recommended. Optional medical payments coverage covers medical expenses for you, your household members and passengers, over and above amounts covered by Personal Injury Protection (PIP) no matter who caused the accident. The minimum amount you can buy is $5,000 if insuring an automobile and $500 if insuring a motorcycle.","required":false,"displayed":true,"values":[{"value":"10059","label":"$5,000","selected":false,"children":[]},{"value":"10141","label":"$10,000","selected":false,"children":[]},{"value":"10142","label":"$25,000","selected":false,"children":[]},{"value":"10143","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10096","fieldConfigId":"10197","label":"Collision","description":"A $500 deductible is recommended. Collision coverage pays for damage to your car, less any applicable deductible, no matter who causes the accident. If your car is financed, your lender may require this coverage as well as a particular deductible amount. You may only choose either Collision or Limited Collision.","descriptionHtml":"A $500 deductible is recommended. Collision coverage pays for damage to your car, less any applicable deductible, no matter who causes the accident. If your car is financed, your lender may require this coverage as well as a particular deductible amount. You may only choose either Collision or Limited Collision.","required":false,"displayed":true,"values":[{"value":"10060","label":"$300 Deductible","selected":false,"children":[]},{"value":"10067","label":"$500 Deductible","selected":false,"children":[]},{"value":"10157","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10175","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10097","fieldConfigId":"10198","label":"Limited Collision","description":"This coverage pays for collision damage to your car, BUT ONLY IF you are not more than 50% at fault AND the owner of the other vehicle is identified by you. Limited collision is less expensive than normal collision due to these requirements. You may choose either Collision or Limited Collision.","descriptionHtml":"This coverage pays for collision damage to your car, BUT ONLY IF you are not more than 50% at fault AND the owner of the other vehicle is identified by you. Limited collision is less expensive than normal collision due to these requirements. You may choose either Collision or Limited Collision.","required":false,"displayed":true,"values":[{"value":"10158","label":"$500 Deductible","selected":false,"children":[]},{"value":"10061","label":"$300 Deductible","selected":false,"children":[]},{"value":"10159","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10066","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10098","fieldConfigId":"10199","label":"Comprehensive","description":"A $500 deductible is recommended. Comprehensive coverage pays for damage to or loss of your car, less any applicable deductible, resulting from perils such as fire, theft, vandalism, and striking an animal, but not collision.","descriptionHtml":"A $500 deductible is recommended. Comprehensive coverage pays for damage to or loss of your car, less any applicable deductible, resulting from perils such as fire, theft, vandalism, and striking an animal, but not collision.","required":false,"displayed":true,"values":[{"value":"10062","label":"$300 Deductible","selected":false,"children":[]},{"value":"10160","label":"$500 Deductible","selected":false,"children":[]},{"value":"10161","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10162","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10099","fieldConfigId":"10200","label":"Substitute Transportation","description":"This coverage reimburses up to $15 a day for car rental or transportation costs including taxi, bus, and train fare (up to $450), while your car is undergoing collision or covered repairs.","descriptionHtml":"This coverage reimburses up to $15 a day for car rental or transportation costs including taxi, bus, and train fare (up to $450), while your car is undergoing collision or covered repairs.","required":false,"displayed":true,"values":[{"value":"10063","label":"$15 per day / $450 maximum","selected":false,"children":[]},{"value":"10163","label":"$30 per day / $900 maximum","selected":false,"children":[]},{"value":"10164","label":"$45 per day / $1350 maximum","selected":false,"children":[]},{"value":"10165","label":"$100 per day / $3000 maximum","selected":false,"children":[]},{"value":"10166","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10100","fieldConfigId":"10201","label":"Towing & Labor","description":"Towing and Labor coverage pays up to $50 for towing and labor charges each time your car breaks down whether or not there is an accident involved. You are covered only for the on-site labor costs at the breakdown site (not any parts) needed to get your car running again.","descriptionHtml":"Towing and Labor coverage pays up to $50 for towing and labor charges each time your car breaks down whether or not there is an accident involved. You are covered only for the on-site labor costs at the breakdown site (not any parts) needed to get your car running again.","required":false,"displayed":true,"values":[{"value":"10064","label":"$50 per disablement","selected":false,"children":[]},{"value":"10167","label":"$100 per disablement","selected":false,"children":[]},{"value":"10169","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10101","fieldConfigId":"10202","label":"Underinsured Motorist","description":"$100,000/$300,000 is recommended. This coverage pays for bodily injury damages to you, household members and passengers, unless they have a policy of their own, or are covered by a Massachusetts auto policy of another household member with similar coverage. The accident must be caused by someone without enough bodily injury coverage. It pays you up to the difference between the total amount collected from the bodily injury liability insurance covering the owner and driver of the other car, and the limits you purchased for this coverage.","descriptionHtml":"$100,000/$300,000 is recommended. This coverage pays for bodily injury damages to you, household members and passengers, unless they have a policy of their own, or are covered by a Massachusetts auto policy of another household member with similar coverage. The accident must be caused by someone without enough bodily injury coverage. 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