Jira Service Management

{"xsrfToken":"5507270a-d04c-4d97-a66a-2b6d2b5cf376_a050d35f4516351c991eb8e2ec5d910299026e58_lout","branding":{"id":"1","key":"pz","name":"Partridge-Zschau","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#04120a","headerLinkHoverBGColor":"#04120a","headerBadgeColor":"#04120a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c8be8d67-4628-4874-904d-17550c7a0773/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTI2YTMyNi0yNGRiLTQxYmYtOGYwOS04YjZhN2NmZDVkZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4YmU4ZDY3LTQ2MjgtNDg3NC05MDRkLTE3NTUwYzdhMDc3MyI6WyJyZWFkIl19LCJleHAiOjE2MjQzODI4NTgsIm5iZiI6MTYyNDM4MjE5OH0.l2b_tqbUg143PqAzLV4WDbis0GgAe7HPALHm2qZcz4Q&client=ca26a326-24db-41bf-8f09-8b6a7cfd5ded&mode=fit","logoId":"c8be8d67-4628-4874-904d-17550c7a0773","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Partridge-Zschau Customer Portal","sharedPortalName":"Customer Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Partridge-Zschau Customer Portal","sharedPortalName":"Customer Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d331c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"pz","projectId":10000,"serviceDeskId":1,"name":"Partridge-Zschau","description":"Welcome! You can raise a Partridge-Zschau request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"11","name":"Commercial Quote Request","descriptionHtml":"","callToAction":"Commercial Quote Request","introHtml":"Insurance for your business. We offer a wide array of specialty insurance products for your business. General Liability, Business Auto, Business Property, Workers' Compensation, and much more.","icon":10481,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[4],"key":""},{"id":"12","name":"Ask Us A Question","descriptionHtml":"","callToAction":"Ask Us A Question","introHtml":"Not an existing customer, but still have a question? Ask away!","icon":10505,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[1],"key":""},{"id":"1","name":"Raise A Service Request","descriptionHtml":"","callToAction":"Raise A Service Request","introHtml":"Existing Customer? Start here. Our team will review your request and route it to the appropriate team member.","icon":10480,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[5],"key":""},{"id":"4","name":"Auto Quote Request","descriptionHtml":"","callToAction":"Auto Quote Request","introHtml":"If you are not currently a Partridge-Zschau Insurance customer, please complete this form and a member of our team will contact you with an insurance quote.","icon":10490,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","groups":[4],"key":""},{"id":"5","name":"Homeowners or Renters Quote Request","descriptionHtml":"","callToAction":"Homeowners or Renters Quote Request","introHtml":"If you are not currently a Partridge-Zschau Insurance customer, please complete this form and a member of our team will contact you with an insurance quote.","icon":10497,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10497","groups":[4],"key":""}],"reqGroups":[{"id":5,"name":"Get Customer Service"},{"id":4,"name":"Get A Quote"},{"id":1,"name":"General Inquiry"}],"orderMapping":{"1":[12],"4":[4,5,11],"5":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cdef5e53-2124-3a5b-b530-3e70cba2c5d8","appLinkName":"System Confluence","appLinkUrl":"https://partridgezschau.atlassian.net/wiki","spaceKey":"PZ","spaceName":"Partridge-Zschau Knowledge Base","spaceUrl":"https://partridgezschau.atlassian.net/wiki/spaces/PZ"},"labels":[],"projectKey":"SD","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":4,"projectId":10000,"form":{"name":"Auto Quote Request","descriptionHtml":"","callToAction":"Auto Quote Request","intro":"If you are not currently a Partridge-Zschau Insurance customer, please complete this form and a member of our team will contact you with an insurance quote.","instructions":"","icon":10490,"iconUrl":"https://partridgezschau.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10490","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Brief Summary","description":"In a few words, what do you need?","descriptionHtml":"In a few words, what do you need?","required":true,"displayed":false},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Detailed Comments","description":"Please provide a general description of what you are looking for or provide additional details & information here. For example, if you're seeking a quote for multiple vehicles, have multiple drivers, or have questions about liability or physical damage coverages or limits, please specify here.","descriptionHtml":"Please provide a general description of what you are looking for or provide additional details & information here. For example, if you're seeking a quote for multiple vehicles, have multiple drivers, or have questions about liability or physical damage coverages or limits, please specify here.","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment (s)","description":"Attach any relevant files. Such as a copy of your current policy.","descriptionHtml":"Attach any relevant files. Such as a copy of your current policy.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10059","fieldConfigId":"10160","label":"Your Last Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10060","fieldConfigId":"10161","label":"Your First Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10061","fieldConfigId":"10162","label":"Your Address (Line 1)","description":"e.g., your street name and street number.","descriptionHtml":"e.g., your street name and street number.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10062","fieldConfigId":"10163","label":"Your Address (Line 2)","description":"e.g., your apartment, unit, or suite number.","descriptionHtml":"e.g., your apartment, unit, or suite number.","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10103","fieldConfigId":"10204","label":"Your City","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10063","fieldConfigId":"10164","label":"Your State","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10044","label":"MA","selected":false,"children":[]},{"value":"10096","label":"CT","selected":false,"children":[]},{"value":"10093","label":"ME","selected":false,"children":[]},{"value":"10095","label":"NH","selected":false,"children":[]},{"value":"10099","label":"NJ","selected":false,"children":[]},{"value":"10098","label":"NY","selected":false,"children":[]},{"value":"10097","label":"RI","selected":false,"children":[]},{"value":"10094","label":"VT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10064","fieldConfigId":"10165","label":"Your Zip Code","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10066","fieldConfigId":"10167","label":"Primary Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10065","fieldConfigId":"10166","label":"Cellular Phone Number","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"datetime","fieldId":"customfield_10067","fieldConfigId":"10168","label":"Best Contact Time","description":"When is best for us to contact you?","descriptionHtml":"When is best for us to contact you?","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10068","fieldConfigId":"10169","label":"Best Contact Method","description":"How should we contact you?","descriptionHtml":"How should we contact you?","required":false,"displayed":true,"values":[{"value":"10045","label":"Email","selected":false,"children":[]},{"value":"10046","label":"Cell Phone","selected":false,"children":[]},{"value":"10047","label":"Home Phone","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10069","fieldConfigId":"10170","label":"Driver Name","description":"Please enter the full name of the person that will be driving the vehicle.","descriptionHtml":"Please enter the full name of the person that will be driving the vehicle.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10070","fieldConfigId":"10171","label":"Driver License Number","description":"Please enter the Massachusetts driver's license number of the person that will be driving the vehicle.","descriptionHtml":"Please enter the Massachusetts driver's license number of the person that will be driving the vehicle.","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10074","fieldConfigId":"10175","label":"Driver Other State License","description":"If the primary driver is not licensed in Massachusetts, please provide their out of state license number, above, and indicate which state they are licensed in.","descriptionHtml":"If the primary driver is not licensed in Massachusetts, please provide their out of state license number, above, and indicate which state they are licensed in.","required":false,"displayed":true,"values":[{"value":"10108","label":"CT","selected":false,"children":[]},{"value":"10106","label":"ME","selected":false,"children":[]},{"value":"10107","label":"NH","selected":false,"children":[]},{"value":"10111","label":"NJ","selected":false,"children":[]},{"value":"10110","label":"NY","selected":false,"children":[]},{"value":"10109","label":"RI","selected":false,"children":[]},{"value":"10048","label":"VT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"radio","fieldId":"customfield_10083","fieldConfigId":"10184","label":"Is Auto Financed?","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10050","label":"Financed","selected":false,"children":[]},{"value":"10051","label":"Not Financed","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","fieldId":"customfield_10078","fieldConfigId":"10179","label":"Auto Make","description":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","descriptionHtml":"(e.g., Toyota, Chevrolet, GMC, Volkswagen, Audi, Mercedes, etc.).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10079","fieldConfigId":"10180","label":"Auto Model","description":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","descriptionHtml":"(e.g., Camry, Silverado, Sierra, Jetta, A6, C-Class).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10077","fieldConfigId":"10178","label":"Auto Year","description":"(e.g., 2017, 2018, 2019, etc.).","descriptionHtml":"(e.g., 2017, 2018, 2019, etc.).","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10080","fieldConfigId":"10181","label":"Auto VIN#","description":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","descriptionHtml":"Please enter the full Vehicle Identification Number (VIN). The VIN is a 17-digit alphanumeric code that can be found by looking at the dashboard on the driver's side of the vehicle. The easiest way to view it is to stand outside the vehicle on the driver's side and look at the corner of the dashboard where it meets the windshield.","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10081","fieldConfigId":"10182","label":"Auto Odometer Reading","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10082","fieldConfigId":"10183","label":"Auto Original Purchase Price","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"select","fieldId":"customfield_10096","fieldConfigId":"10197","label":"Collision","description":"A $500 deductible is recommended. Collision coverage pays for damage to your car, less any applicable deductible, no matter who causes the accident. If your car is financed, your lender may require this coverage as well as a particular deductible amount. You may only choose either Collision or Limited Collision.","descriptionHtml":"A $500 deductible is recommended. Collision coverage pays for damage to your car, less any applicable deductible, no matter who causes the accident. If your car is financed, your lender may require this coverage as well as a particular deductible amount. You may only choose either Collision or Limited Collision.","required":false,"displayed":true,"values":[{"value":"10060","label":"$300 Deductible","selected":false,"children":[]},{"value":"10067","label":"$500 Deductible","selected":false,"children":[]},{"value":"10157","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10175","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10097","fieldConfigId":"10198","label":"Limited Collision","description":"This coverage pays for collision damage to your car, BUT ONLY IF you are not more than 50% at fault AND the owner of the other vehicle is identified by you. Limited collision is less expensive than normal collision due to these requirements. You may choose either Collision or Limited Collision.","descriptionHtml":"This coverage pays for collision damage to your car, BUT ONLY IF you are not more than 50% at fault AND the owner of the other vehicle is identified by you. Limited collision is less expensive than normal collision due to these requirements. You may choose either Collision or Limited Collision.","required":false,"displayed":true,"values":[{"value":"10158","label":"$500 Deductible","selected":false,"children":[]},{"value":"10061","label":"$300 Deductible","selected":false,"children":[]},{"value":"10159","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10066","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10098","fieldConfigId":"10199","label":"Comprehensive","description":"A $500 deductible is recommended. Comprehensive coverage pays for damage to or loss of your car, less any applicable deductible, resulting from perils such as fire, theft, vandalism, and striking an animal, but not collision.","descriptionHtml":"A $500 deductible is recommended. Comprehensive coverage pays for damage to or loss of your car, less any applicable deductible, resulting from perils such as fire, theft, vandalism, and striking an animal, but not collision.","required":false,"displayed":true,"values":[{"value":"10062","label":"$300 Deductible","selected":false,"children":[]},{"value":"10160","label":"$500 Deductible","selected":false,"children":[]},{"value":"10161","label":"$1000 Deductible","selected":false,"children":[]},{"value":"10162","label":"Coverage Not Desired","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2021-06-22T20:17:38+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"cdef5e53-2124-3a5b-b530-3e70cba2c5d8","appLinkName":"System Confluence","appLinkUrl":"https://partridgezschau.atlassian.net/wiki","spaceKey":"PZ","spaceName":"Partridge-Zschau Knowledge Base","spaceUrl":"https://partridgezschau.atlassian.net/wiki/spaces/PZ"},"labels":[],"projectKey":"SD","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYTI2YTMyNi0yNGRiLTQxYmYtOGYwOS04YjZhN2NmZDVkZWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MjQzODM0NTgsIm5iZiI6MTYyNDM4MjE5OH0.zDRMA7eUQAzW6qad9FGSOwpUnXd0JQzHkmNexGpB398","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ca26a326-24db-41bf-8f09-8b6a7cfd5ded","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}